Common Questions about Vacation Rental Homes
Frequently Asked Questions (FAQS)
Booking and Cancellation
Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information will not be stored on our servers.
What is the reservation/cancellation policy?
All reservations require a 50% deposit. There is a two-night minimum on all properties. There may be a different minimum stay requirement during Holiday periods. Online bookings require payment of the deposit by credit card. We accept Visa, Mastercard, American Express, Discover, Checks and Cash. A credit card is necessary for booking, however, if making payment by check, deposit check must be received within 5 days of booking and balance must be paid thirty days prior to arrival date. A fee of $35.00 will be charged on all returned checks. The balance due on credit card bookings will be charged 30 days prior to arrival. Full payment of all bookings must be received no later than thirty days prior to arrival. You must be 21 years of age to make a reservation. Upon receipt of deposit payment and signed rental agreement, reservation will be confirmed via email or regular mail.
If your reservation is cancelled for any reason, you will be charged a non-refundable $50.00 fee. If you cancel 61 or more days prior to arrival, you will receive a refund, less a $50.00 cancellation fee. If you cancel less than 60 days prior to arrival, you will forfeit your deposit. If you cancel within 30 days of arrival, your total balance becomes non-refundable. Guests are responsible for all nights reserved regardless of late arrival or early departure. There are NO refunds for “NO-SHOW”. Idaho Vacation Cabins is not responsible for acts of God. Conditions which Idaho Vacation Cabins cannot control (i.e. weather, temperature, rain, snow, etc.) are not considered grounds for a refund.
How are the cabins priced?
Rates are based on occupancy, including adults and children 5 and older. The listed rate is the base price for 4 people and there will an additional charge of $15 per person per night up to the maximum occupancy of each property. We feel it is fair to all guests to base our rental rates on 4 guests and to charge per person for each additional guest. If we base the price on the highest occupancy of a cabin, this would unfairly over-charge guests with less than the maximum number of people. Some properties are priced with a flat nightly rate, mostly properties that sleep 6 or fewer people.
In addition to the nightly rate for each cabin, we must collect an 8% Sales and Travel Tax, a one-time cleaning fee, and a pet fee if applicable. Cleaning fees are based on the amount of work that must be done to clean the cabin and hot tub after your departure. The amount of cleaning fee is flat and differs for each property.
Pet Policy (Dogs Only)
Many of our properties are pet-friendly. There is a extra charge of $50 per pet. Your pet must be approved by management and the additional Pet Addendum must be signed.
All of our homes are thoroughly cleaned after each stay, but, if you are allergic to pet dander, we are unable to guarantee that you will not have a reaction to a home that has been regularly occupied by pets. Also, some owner have their own pets, but do not allow guests to bring pets. If you are sensitive, please be aware that we cannot guarantee any property, even if it does NOT allow pets.
If travel insurance is purchased, you will receive a full refund for any nights of your reservation cancelled due to a death in the family, illness, flight delays, flight cancellations, or road closures due to bad weather. You can add Trip Protection up to 30 days prior to your reservation. If you are booking and your check-in date is already within 30 days of your reservation, Trip Protection may only be added within 24 hours from the time of booking.
Maximum capacity is listed for each property. Exceeding the maximum must be pre-approved by management and there maybe additional fees.
Property changes are possible, however there is a $50 change fee. If the change results in a higher rental rate, it is the guest's responsibility to pay the difference.
Please call our office if you wish to purchase a reservation for another person.
Location and Access
Driving Directions and Property Access
Driving directions to our Check-In cabinet will be emailed to you 3 days prior to your arrival. In our cabinet you will find directions to the cabin, keys/code and rental instructions. If you have different groups traveling at separate times, contact the office and we can email the directions for you to send out.
Can I use MapQuest, Google Maps, GPS to find the office or my cabin?
NO! Please don’t! They don’t seem to know how to find us! Review your information, clear and accurate directions have been provided to our lock box and we have specific directions to each cabin. We want you to arrive safely and on time for your stay, not be left wandering the forests lost and lonely!